Shipping Policy

Order Processing

MAVQORIEL generally processes and prepares orders for shipment on business days. Order processing is the time between placing your order and handing it to the carrier. Transit time begins after the carrier receives your package.

Processing times may vary depending on product and shade availability, order verification, holidays, promotional periods, and order volume.

Shipping Methods, Costs, and Delivery Estimates

Enter your shipping address at checkout to see the shipping methods and charges available for your destination, along with estimated delivery dates or ranges where available. Review your selected shipping option and total order cost before completing your purchase.

Delivery estimates reflect the expected timeframe for your order and may change as shipment information becomes available.

Tracking Information

When tracking information is available, we’ll send a shipping confirmation to the email address you used at checkout. It may take time for the first carrier scan to appear after a shipping label is created. Some carriers update tracking only at certain points during transit.

If you need help finding your tracking information, contact us with your order number and checkout email address.

Shipping and Delivery Delays

If we expect a delay in dispatching your order, we’ll contact you with an update and explain your options. Where required by applicable law, we’ll give you the option to agree to the delay or cancel the unshipped portion of your order for a refund.

After dispatch, delivery may be affected by carrier disruptions, weather, holidays, customs clearance, or service to remote destinations. If your package is taking longer than expected, contact us so we can review the available tracking information and advise you on the next steps.

Shipping Address Changes

Please enter a complete and accurate shipping address at checkout, including any apartment, suite, or unit number. If you notice an error, contact us as soon as possible with your order number and the corrected address. Our ability to update the address depends on how far the order has progressed.

If a package is returned or requires reshipment because of incomplete or inaccurate address information provided at checkout, reasonable reshipment charges may apply. We’ll confirm any applicable cost before reshipping.

International Orders

Where international shipping is available, your order may be subject to customs duties, import taxes, brokerage fees, or other local charges. Unless checkout indicates that these charges are included or prepaid, the recipient is generally responsible for applicable charges under local rules. Customs clearance may also affect the delivery timeframe.

Lost, Stolen, or Missing Packages

If tracking has stopped updating or your package appears to be missing, please contact us with your order number and tracking details.

If tracking shows that your package was delivered and you cannot find it, check the delivery area, mailbox, building reception, or parcel locker. You can also ask household members or neighbors whether they received it. If the package is still missing, contact us so we can review the shipment and help determine the next steps based on the circumstances and applicable consumer protections.

Split Shipments

Items from the same order may ship in separate packages. Packages may arrive on different dates and have separate tracking numbers. Check your shipping confirmation for details about the items in each shipment.

Contact Us

For questions about shipping, tracking, or delivery, contact our customer support team. Please include your order number and the email address you used at checkout. We aim to respond within 1–2 business days.

Brand
MAVQORIEL

Registered Company
Shenzhen Lingqu Technology Co., Ltd.（深圳市灵驱科技有限公司）

Registered Business Address
Room 518, Block R2-B, Gaoxin Industrial Village, No. 206 Gaoxin South 7th Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China

Customer Support Email
service@mavqoriel.com

MAVQORIEL is operated by Shenzhen Lingqu Technology Co., Ltd.