Return Policy

30-Day Return Window

You may request a return for an eligible MAVQORIEL purchase within 30 days after confirmed delivery. This return window applies to change-of-mind returns, including orders where you selected a shade or finish and later decided you would prefer a different one.

Please email us before sending anything back. Include your order number and the email address you used at checkout so we can locate your purchase, review your request, and provide the correct return instructions and shipping address.

Return Eligibility

For a change-of-mind return, the product must be unopened, unused, and in its original packaging, with any hygiene seal intact. Please include any items or accessories supplied with the product. Your order confirmation or another valid proof of purchase is required.

For hygiene reasons, opened, swatched, or used lipsticks, lip glosses, lip crayons, and other lip products are excluded from change-of-mind returns. Gift cards, personalized items, and products clearly marked as final sale or non-returnable before purchase are also excluded from change-of-mind returns.

Your rights and remedies under applicable consumer law apply separately from our change-of-mind return conditions, including the 30-day window and hygiene exclusions.

Damaged, Defective, Incorrect, or Incomplete Orders

Please check your order after delivery and contact us as soon as possible if a product is damaged or defective, an item is missing, or you receive a product or shade different from the one you ordered.

Include your order number and a brief description of the issue. If available, attach clear photos of the product, its packaging, and the shipping label. We’ll review the issue and provide the appropriate next steps and remedy under applicable consumer law, which may include a replacement or refund.

Return Shipping

You are responsible for return shipping costs for an eligible change-of-mind return, including when you selected the wrong shade or finish. Original shipping charges are generally excluded from change-of-mind refunds unless otherwise stated or required by law.

If we confirm a product was damaged, defective, or sent incorrectly, we’ll provide return or resolution instructions and cover or reimburse reasonable return shipping costs where required by applicable law. Please keep any postage receipts.

Refunds

For approved returns that require an item to be sent back, we’ll issue the refund after receiving and inspecting the returned item, subject to applicable law. Refunds are issued to the original payment method unless otherwise agreed or required by law.

Once we issue a refund, your bank, card issuer, or payment provider may need additional time to post it to your account.

Exchanges

Exchanges for another shade or product are subject to return eligibility and stock availability. If you’d like a different shade, contact us first so we can confirm whether an exchange is available or guide you through returning the eligible item and placing a new order.

Order Cancellations

If you need to cancel or change your order, email us as soon as possible after placing it. Include your order number and the email address used at checkout. We’ll check the order status and let you know whether the request can still be accommodated. Once processing or fulfillment has begun, cancellation may no longer be possible.

Contact Us

For help with a return, refund, exchange, order issue, or cancellation, please contact our customer support team. We aim to respond within 1–2 business days.

Brand
MAVQORIEL

Registered Company
Shenzhen Lingqu Technology Co., Ltd.（深圳市灵驱科技有限公司）

Registered Business Address
Room 518, Block R2-B, Gaoxin Industrial Village, No. 206 Gaoxin South 7th Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China

Customer Support Email
service@mavqoriel.com

MAVQORIEL is operated by Shenzhen Lingqu Technology Co., Ltd.