FAQ

How do I place an order?

Choose a lipstick or lip color product, select your preferred shade and any other available options, then add it to your cart. Review your selections and follow the steps at checkout to complete your purchase.

Once your order is placed successfully, we’ll send a confirmation to the email address you entered at checkout.

How do I choose a lipstick shade or finish?

Each product page describes the available shades, texture, and finish. Use the shade names, swatches, and product images to compare your options before ordering. The same shade can look different depending on your natural lip color, skin tone, lighting, and screen settings. If you’re deciding between shades or finishes, feel free to contact us for help.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change your shade selection, update your shipping address, or cancel your order. Include your order number and the email address you used at checkout.

We’ll check the status of your order and let you know what changes are still possible. Changes and cancellations are subject to the order’s processing and fulfillment status.

How can I track my order?

Once tracking information is available, we’ll send it to the email address you used at checkout. It may take some time for the carrier to show its first update after a shipping label is created.

If you need help locating your tracking information, email us with your order number and checkout email address.

When will my order arrive?

Delivery estimates depend on the destination, product availability, and carrier operations. Holidays, weather, and customs processing, where applicable, can affect delivery times. Please see our Shipping Policy for details on order processing and estimated delivery.

What should I do if my order arrives damaged, incorrect, or incomplete?

Please contact us promptly if an item arrives damaged or defective, you receive the wrong product or shade, or an item is missing. Include your order number and a brief description of the issue. Where applicable, attach clear photos of the product, its packaging, and the shipping label so we can review your request and explain the next steps.

How do I request a return?

Please review our Return Policy for eligibility and contact us before sending back any item. Our team will review your request and provide the return instructions and shipping address for your order. Please use the return address provided by our team.

Which payment methods are accepted?

The payment methods available for your order are shown at checkout. Options may vary by location, currency, device, and payment service availability.

Contact Us

For help with products, orders, shipping, or returns, email our customer support team. If your question is about an existing purchase, please include your order number and the email address you used at checkout. We aim to respond within 1–2 business days.

Brand
MAVQORIEL

Registered Company
Shenzhen Lingqu Technology Co., Ltd.（深圳市灵驱科技有限公司）

Registered Business Address
Room 518, Block R2-B, Gaoxin Industrial Village, No. 206 Gaoxin South 7th Road, High-Tech Zone Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China

Customer Support Email
service@mavqoriel.com

MAVQORIEL is operated by Shenzhen Lingqu Technology Co., Ltd.